Despite technology transforming consumers’ retail experience, allowing them to seamlessly shop between online, social media, in-app and in-game, 32% of consumers still crave the personal service that only in-store shopping can provide, according to the latest release of data from the EY Future Consumer Index (FCI) – which surveyed more than 23,000 consumers across 30 countries.
Nearly half (47%) of respondents continue to be optimistic about the future, as per the latest EY Future Consumer Index (FCI), which surveyed more than 23,000 consumers across 30 countries – despite concerns about rising living costs (73%), climate change (63%) and geopolitical tensions (51%).