Applicants | Pakistan

ISLAMABAD: The Directorate General of Immigration and Passports (DGIP) is set to introduce nationwide home delivery of passports and launch a chatbot to help applicants, Passports DG Muhammad Ali Randhawa told Dawn on Sunday. “Applicants will soon have the option to get passports delivered to their doorsteps,” he said, adding that discussions with a courier service company were under way for this purpose. “After an agreement is signed, the facility will be available across the country. Under this initiative, passports of those ready to pay nominal courier charges will be shipped directly to their addresses from Islamabad,” he said. Randhawa said authorities planned to extend the service to overseas Pakistanis in the second phase. “Meanwhile, a chatbot will also be launched soon,” he said. “Applicants will be able to get guidelines through it on procedures and document requirements, and check the status of their passports after submission.” He said this would also reduce the load on his department’s call centr...